7 DAY RETURN POLICY
If you are unhappy with your sauna for whatever reason, please call us to request a return merchandise authorization number. You can return the sauna within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. Because a sauna which is opened and even installed is no longer new, we cannot resell it; for this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up. Customers are responsible for return freight shipping, as well as a 25% restocking fee. If you cancel after the product has been shipped and in transit you will be charged the actual cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna. If you cancel before the product is shipped you will be charged a 3% credit card transaction fee.
After we receive the sauna for inspection, we will issue a refund of the sauna. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
The seven day return does not apply to custom saunas. Custom saunas are non-refundable. However, if there any any aspect of the sauna that came damaged or broken, we will rebuild the parts and ship it to you at our cost. We guarantee our work or we will make it again to your satisfaction.
CANCELLATION OF ORDER
You can cancel your order within 24 hours of placing your order. If you cancel before the product is shipped, you will only be charged a 3.89% credit card transaction fee because that is what the credit card company charges us. If you cancel after the 24 hour period, then your sauna has already been shipped and you will be charged the cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna.
Custom saunas are non-refundable due to the involvement of 3D designers and various professionals from the design phase to engineering and blueprint creation. We have to hire a team of people to design each custom sauna which takes hundreds of hours. Because each custom sauna requires significant time and resources, there are no refunds for custom saunas after 24 hours from the time the order is placed because we have already contracted a team of professionals to start working on the blueprint of your sauna.
