At West Coast Saunas, your satisfaction is our priority. We offer a 30-day return policy for products that are in new and unused condition with the original packaging. Please read below for our full return and refund guidelines.
Return Window
You have 30 days from the date of your purchase to initiate a return.
Condition of Returned Items
Items must be returned in their original, unused condition, including all original packaging.
Return Authorization
To return a product, you must first obtain a Return Authorization Number by contacting our customer service team.
Restocking Fee
A restocking fee of 20% may apply to some returned items.
Return Shipping
The customer is responsible for the cost of return shipping.
Exclusions
Some items, such as sale items or certain product categories, may not be eligible for return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Refund Process
Refunds are processed within a certain number of days after we receive and inspect the returned item.
For more information or if you have any questions, please contact our customer service team.
